Privacy policy

We take the protection of your personal data seriously. This privacy policy explains how we collect, share, and use your personal data, as well as how you can protect your data. We recommend that you read the privacy policy in full to stay fully informed.

1. Controller for data processing

The responsible party for data processing in connection with your visit to this website is:

BestPrime GmbH

Gautinger Str. 9

82319 Starnberg

+49 815197999129

info@bestprime.com

For more information about our company, visit https://bestprime.com/impressum

2. Web analysis

Our website uses the following web analysis tools:

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Google Analytics: Google Analytics is used on the website to analyze user activities. Information about the website usage is collected and transferred to Google using cookies. This processing is based on your consent (Art. 6 Para. 1 lit. a GDPR), and stored data is anonymized or deleted after 14 months.

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Google Tag Manager: Google Tag Manager allows the management of website tags for the analysis and tracking of user actions. It does not use personal data but works with other tags that may collect data. Disabling tracking tags will remain if done on a domain or cookie level.

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Google Ads and Google Conversion Tracking: Google Ads enables the placement of ads on external websites and uses conversion tracking with cookies. The cookies expire after 30 days and do not serve to personally identify users. Processing is based on your consent (Art. 6 Para. 1 lit. a GDPR) or legitimate interest in analysis (Art. 6 Para. 1 lit. f GDPR).

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‍Google Remarketing: Google Remarketing analyzes user behavior on the website, assigns users to target groups, and displays personalized advertising. This is based on your consent (Art. 6 Para. 1 lit. a GDPR) and allows cross-device remarketing. Personalized advertising can be disabled.

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Google AdSense: Google AdSense uses cookies and web beacons to display targeted advertising on the website. Processing is based on your consent (Art. 6 Para. 1 lit. a GDPR) or legitimate interest in improving the website and advertising (Art. 6 Para. 1 lit. f GDPR).

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Google Fonts: Google Fonts allows the use of external fonts and collects information about visitor traffic. Processing is based on legitimate interest in improving the web offering (Art. 6 Para. 1 lit. f GDPR).

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WordPress Stats: WordPress Stats uses cookies to statistically evaluate visitor accesses. Processing is based on legitimate interest in website optimization (Art. 6 Para. 1 lit. f GDPR).

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Matomo: Matomo is used to analyze user behavior on the website. The software runs on the website's servers, and data is not shared with third parties. You can consent to the use of Matomo cookies, and the data collected is aimed at improving the website.

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3. Social Media Plugins

‍The website uses various social media plugins to enable interaction with social media. Here are some plugins, including links to the privacy information:

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-Facebook: https://de-de.facebook.com/privacy/policy

-Instagram: https://about.instagram.com/de-de/safety

- LinkedIn: https://de.linkedin.com/legal/privacy-policy?

- TikTok: https://www.tiktok.com/legal/page/eea/privacy-policy/de

- Vimeo: https://vimeo.com/privacy

- X: https://twitter.com/de/privacy

- Youtube: https://policies.google.com/privacy?hl=de&gl=de

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The plugins are offered by the respective social media channel and allow sharing of social media content via the website. A connection to the respective server is only established when you click on the respective button of the social media channel. These plugins are integrated using the "Shariff" solution to ensure no connection to the social media platforms' servers is made before the user actively clicks on the respective button. This ensures the protection of your data when visiting the website.

4. Collection of personal data when using our services

(1) When you merely use our website for informational purposes, i.e., if you do not register or transmit information to us in any other way, we only collect the personal data that your browser transmits to our server. If you want to view our website, we collect the following data that is technically necessary to display our website to you and to ensure stability and security (legal basis is Art. 6 Para. 1 Sent. 1 lit. f GDPR):

- IP address - Date and time of the request

- Time zone difference to Greenwich Mean Time (GMT)

- Content of the request (specific page)

- Access status/HTTP status code

- Amount of data transferred

- Website from which the request comes

- Browser

- Operating system and its interface

- Language and version of the browser software.

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(2) In addition to the previously mentioned data, cookies are stored on your computer when you use our website. Cookies are small text files stored on your hard drive assigned to the browser you use, through which certain information flows to the party setting the cookie (in this case, us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the internet more user-friendly and efficient.

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(3) Use of cookies:

a) Our offers use the following types of cookies, the scope and functionality of which are explained below:

- Transient cookies (see b)

- Persistent cookies (see c).

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b) Transient cookies are automatically deleted when you close the browser. These include session cookies, which store a so-called session ID, with which various requests from your browser can be assigned to the common session. Your computer can be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

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c) Persistent cookies are automatically deleted after a specified period, which can differ depending on the cookie. You can delete cookies in your browser's security settings at any time.

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d) You can configure your browser settings according to your preferences and reject third-party cookies or all cookies, for example. We inform you that you may not be able to use all functions of this website.

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e) We use cookies to identify you for follow-up visits if you have an account with us. Otherwise, you would need to log in again for each visit.

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f) The flash cookies used are not captured by your browser but by your flash plug-in. We also use HTML5 storage objects that are stored on your end device. These objects store the required data regardless of your browser and have no automatic expiration date. If you do not want flash cookies to be processed, you need to install an appropriate add-on, e.g., "Better Privacy" for Mozilla Firefox (<a href="https://addons.mozilla.org/de/firefox/addon/betterprivacy/" target="_blank">https://addons.mozilla.org/de/firefox/addon/betterprivacy/</a>) or the AdobeFlash-Killer-Cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using private mode in your browser. We also recommend manually deleting your cookies and browser history regularly.

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5. Processing personal data

The processing of your personal data by BestPrime GmbH is carried out by applicable data protection laws and for the following purposes:

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5.1. Visit our website

When you visit our websites, we automatically collect certain personal data from your device. These include:

- Referrer URL,

- Name and URL of the requested page,

- Date and time of access,

- Details about the web browser used (type; language; version),

- Anonymized IP address,

- GMT time zone difference,

- Information about the operating system,

- Access status (HTTP status code) and

- Transmitted data volume.

This information is necessary to keep our website content up to date and optimize it, ensure the functionality of our IT systems, and provide needed information to law enforcement authorities in the case of cyber-attacks. These data are collected using cookies and similar tracking technologies. Processing is based on our legitimate interest (Art. 6 Para. 1 lit. f GDPR) to operate our website properly, prevent fraud, and ensure security.

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5.2. Utilization of our services

When you place an order with us, we collect and use personal data required to provide the services. Most of this data is voluntarily provided by customers and may include information such as name, company affiliation, contact information, financial information, and special categories of personal data. We process this data to fulfill contractual obligations, comply with legal obligations, and conduct business processes. This processing is based on Art. 6 Para. 1 lit. b and lit. c GDPR. Information may be disclosed to third parties if necessary in connection with our work and as required by law.

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5.3. Contact

When you contact us by email or phone, we process your contact data and the content of your message. This serves to handle your request and occurs either to fulfill contractual obligations, carry out pre-contractual measures, or based on our legitimate interest (Art. 6 Para. 1 lit. b and lit. f GDPR).

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5.4. Newsletter

If you subscribe to our newsletter, we may send you information about our business and services by email. This processing is based on your consent or our legitimate interest (Art. 6 Para. 1 lit. a and lit. f GDPR). You can unsubscribe at any time. We also process data for marketing surveys to improve our marketing activities. This is based on our legitimate interest (Art. 6 Para. 1 lit. f GDPR). For events, we use video conferencing tools. Processing your data occurs based on your consent or to fulfill contractual obligations (Art. 6 Para. 1 lit. a and lit. b GDPR).

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5.5. User account

By creating a user account, you agree to the storage of your personal information, including your name, address, email address, and login details such as username and password. This allows you to log in to our platform using your email address and individual password.

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6. Storage of personal data

In general, we only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. After these purposes have been fulfilled, the data will be promptly deleted unless legal retention obligations require a longer storage period.

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6.1. Visitors to our website

Relevant personal data is retained for a maximum of two years from the date of our last interaction with you.

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6.2. Provision of services to customers

We retain relevant personal data for at least 10 years from the date of our last interaction with the customer. This is done in accordance with our obligations under national law or longer if required by our regulatory obligations or professional indemnity obligations. After this period, we may delete these files without further notice or liability.

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6.3. Applications

We retain relevant personal data throughout the application process. Within 6 months after completing the application process, we delete any personal data.

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7. Security of personal data

We employ appropriate technical and organizational measures to protect your data. These measures are designed to provide an appropriate level of protection for your personal data in line with existing risks.

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8. Transfer of personal data to third parties

The following recipients, who typically act as processors, may access your personal data: - Service providers for operating our website and processing data stored or transmitted by the systems (e.g., data centre services, payment processing, IT security). - Government entities/agencies, to the extent necessary to fulfil a legal obligation. - Persons involved in our business operations (e.g., auditors, banks, insurance companies, legal advisors, regulators, parties to business acquisitions, or joint ventures). In addition, we will only share your personal data with third parties if you have explicitly given your consent.

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9. Updating the privacy policy

We will update this privacy policy to comply with legal, technical, or business developments. We will take reasonable steps to inform you of changes.

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10. Contact

If you have any questions or concerns regarding the use of your personal data or the content of this privacy policy, you can always send an email to our data protection officer at office@bestprime.com. We will respond to all inquiries from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

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Last updated: 28.01.25

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